Terms of service

Last updated: 15 September 2026

1. About these terms

These terms of service govern your use of havenwold.com and any order you place with us. By using this site or placing an order, you agree to these terms.

2. Who we are

Havenwold is operated by Servicesphere Ez LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. You can contact us at contact@havenwold.com or +1 (575) 310-1648.

3. Using the site

You agree to use this site lawfully and not in any way that could damage, disable or impair it, or that could prevent anyone else from using it.

4. Products and descriptions

We describe our products as accurately as we can. Images of products on this site are illustrative and may differ slightly from the item you receive.

5. Prices and currency

All prices on this site are shown in US dollars. If your card or account is held in a different currency, your bank may apply a currency conversion fee.

6. Orders and contract

When you place an order, we send you a confirmation email. In the rare case of an obvious pricing error or where an item has become unavailable, we may cancel your order and give you a full refund.

7. Payment

We accept payment by Visa, Mastercard or Apple Pay through a secure payment provider. We never see or store your full card number.

8. Delivery

Delivery is carried out as described in our Shipping Policy, which forms part of these terms.

9. Right to cancel and returns

Your right to cancel an order and return items is described in our Refund Policy, which forms part of these terms.

10. Legal guarantee

Products are covered by the legal guarantee of conformity under the consumer law of your country of residence. In the European Union, this guarantee applies for at least two years from delivery.

11. Liability

Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law.

12. Governing law and disputes

These terms are governed by the laws of the State of New Mexico, United States, without depriving you, as a consumer, of the mandatory protections of the law of your country of residence. You may bring proceedings in the courts of your country of residence.