Orders
How do I place an order?
Add the items you would like to your cart and complete checkout. You will receive a confirmation email once your order has been placed.
What if I entered the wrong delivery address?
Contact us immediately at contact@havenwold.com. We can correct your address until your order has been dispatched.
Can I cancel or change my order?
Contact us as soon as possible at contact@havenwold.com and we will do our best to help before your order is dispatched.
Delivery
How much does delivery cost?
Shipping is free on every order, with no minimum spend.
How long will my order take to arrive?
We prepare your order and hand it to the carrier within 24 to 48 hours on business days (orders placed at the weekend or on a public holiday go out on the next business day). Delivery then takes 3 to 5 business days once dispatched. These are carrier estimates, not guarantees.
Which countries do you deliver to?
We deliver to France, the United Kingdom, Italy, Germany, Sweden, Denmark, Finland and Norway.
What if my tracking has not updated?
We email you a tracking link once your order is dispatched. If you have not received it within 3 business days of ordering, check your spam folder, then contact us. If tracking has not moved for 7 business days, email us with your order number and we will open an investigation with the carrier.
Returns and refunds
How long do I have to return an item?
You have 30 days from delivery to return an item.
Is return shipping free?
Returns within 14 days of delivery are free: we cover the return shipping. From day 15 to day 30, return shipping is paid by you. If an item arrives damaged, defective or is not what you ordered, the return is always free.
How do I start a return?
Email us at contact@havenwold.com with your order number and the item(s) you would like to return. We will reply by email with the return address and instructions.
When will I receive my refund?
Once we receive your return, we refund you to your original payment method within 7 business days.
Payment
What payment methods do you accept?
We accept Visa, Mastercard and Apple Pay through a secure payment provider.
What currency are prices shown in?
All prices are shown in US dollars. Your bank may apply a currency conversion fee.
Is my payment information safe?
Payment is processed through a secure payment provider. We never see or store your full card number.
Contact
How can I get in touch?
Email us at contact@havenwold.com or call +1 (575) 310-1648.
How quickly do you reply?
We aim to reply within 24 hours on business days.