Privacy Policy

Last updated: 15 September 2026

Who we are

Havenwold (havenwold.com) is operated by Servicesphere Ez LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. We are the data controller responsible for the personal data described in this policy. You can contact us at contact@havenwold.com or +1 (575) 310-1648.

What we collect

When you place an order or contact us, we collect information such as your name, delivery and billing address, email address, phone number and order details.

Payment is processed by our secure payment provider; we never see or store your full card number.

This site is not directed at children under 16.

How we use your data and why

We use your personal data to:

process and deliver your order (performance of a contract)
respond to your questions and provide customer service (performance of a contract)
meet our accounting and tax obligations (legal obligation)
send you marketing communications, where you have agreed to receive them (consent)
understand how our site is used through analytics tools, only with your consent (consent)

Who we share it with

We share personal data with:

Shopify Inc., who provide the e-commerce platform and hosting for our site
our payment provider, to process your payment securely
delivery carriers, to deliver your order
our email service provider, to send you order and account emails
analytics tools, only where you have given your consent

International transfers

Some of the organisations we share your data with are located outside the European Economic Area and the United Kingdom, including in the United States and Canada. Where this happens, we rely on appropriate safeguards, such as adequacy decisions or standard contractual clauses, to protect your data.

How long we keep it

We keep order and invoice data for as long as accounting and tax laws require. We keep marketing data until you unsubscribe. Your cookie choices are kept according to your consent settings.

Your rights

If you live in the European Union, the European Economic Area or the United Kingdom, you have the right to:

access your personal data
have it corrected (rectification)
have it deleted (erasure)
restrict how we use it
receive a copy in a portable format (portability)
object to certain uses
withdraw your consent at any time

You also have the right to complain to your local data protection authority, for example the CNIL in France or the ICO in the United Kingdom.

Cookies

We use cookies and similar technologies on our site. Some are necessary for the site to work; others, such as analytics cookies, are only used with your consent. You can manage your cookie choices at any time through our cookie consent settings.