Refund policy
Last updated: 15 September 2026
Return window
You have 30 days from the date of delivery to return an item.
Free returns within 14 days
If you return an item within 14 days of delivery, return shipping is free: we cover the cost.
Returns from day 15 to day 30
If you return an item between day 15 and day 30 after delivery, return shipping is paid by you.
Damaged, defective or incorrect items
If an item arrives damaged, defective or is not what you ordered, the return is always free, and we send you a replacement or a full refund.
Condition of returned items
Items must be unused and returned in their original packaging, except where the item is damaged or defective.
How to start a return
- Email us at contact@havenwold.com with your order number and the item(s) you would like to return.
- We will reply by email with the return address and instructions.
Refunds
Once we receive your return, we refund you to your original payment method within 7 business days.
Your statutory right to cancel
If you live in the European Union, the European Economic Area or the United Kingdom, you also have a statutory right to cancel your order within 14 days of delivery, without giving a reason. This policy does not reduce that right.